Redwood Credit Union Welcomes New Senior Vice President of Member Experience

Posted by: on Wednesday, June 6, 2018 at 10:07:00 am

Dave Upham joins RCU to lead team in delivering strong member service

Santa Rosa, Calif. – Redwood Credit Union (RCU) welcomes Dave Upham as senior vice president of member experience. A company that has built its reputation on delivering a high level of personal service, partnership, and a passion for helping members succeed, Redwood Credit Union is entrusting Upham with one of its most important departments.

As SVP of member experience, Upham will lead RCU’s team in ensuring members receive exceptional service and positive interactions across all channels, including telephone, email, social media, and in person at RCU’s branches. He will also serve on RCU’s senior leadership team, helping to drive strategy and programs to improve the overall member experience and journey.

“Our members are the owners of the credit union, and our mission is to serve their best interests,” said Cynthia Negri, EVP and chief operating officer. “We’re pleased to welcome Dave to lead RCU’s member experience team and we’re confident his 25-year track record in the financial industry, as well as his involvement in the community, will be a great fit for RCU and our members.”

Prior to joining RCU, Upham served as EVP/chief operations officer at CoastHills Credit Union, and previously as chief executive officer/president at Atascadero Federal Credit Union.

Upham is a graduate of the University of California, Santa Barbara and holds a degree in political science and public administration. He’s active in the community, supporting local nonprofits and the Chamber of Commerce.

About Redwood Credit Union

Founded in 1950, Redwood Credit Union is a full-service financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. Services include checking and savings accounts, auto and home loans, credit cards, online and mobile banking, business services, commercial and SBA lending, investment and wealth management services, and more. The Credit Union also offers insurance and discount auto sales through their wholly-owned subsidiary. RCU has over $4.3 billion in assets and serves over 302,000 Members with full-service branches from San Francisco to Ukiah, more than 30,000 fee-free network ATMs nationwide and convenient, free online and mobile banking. For more information, call 1 (800) 479-7928, visit www.redwoodcu.org, or follow RCU on Facebook at facebook.com/redwoodcu and Twitter at @Redwoodcu for news and updates.

 

FOR MORE INFORMATION, PLEASE CONTACT:
Redwood Credit Union Public Relations Department
(707) 576-5224 | (800) 479-7928, ext. 65224 | PR@redwoodcu.org

 

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